Privacy Policy

At Maya Bay tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share while using our website and services to find the perfect lighting for your home.

1. Information We Collect

When you visit the Maya Bay tours website or inquire about our collections, we may collect the following personal information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely via third-party providers)
• IP address, browser type, and device data (for analytics and security purposes)

We may also collect non-personal information through cookies and similar technologies to improve website functionality and ensure you have the best experience browsing our chandeliers and fixtures.

2. How We Use Your Information

The personal information we collect may be used for:

• Processing and fulfilling your orders forMaya Bay tours products.
• Communicating about your orders, promotions, or new collection updates.
• Providing dedicated customer support for your lighting installation.
• Improving our website, services, and overall user experience.
• Detecting and preventing fraudulent activity.
• Complying with legal obligations.

We do not sell or rent your personal data to third parties.

3. Data Sharing and Third Parties

We may share your personal information with trusted third-party service providers who help us operate our business, including:

• Secure payment gateways.
• Shipping and logistics partners to deliver your fixtures safely.
• Analytics and marketing tools (e.g., Google Analytics, Meta Ads).

These partners are contractually obligated to handle your information securely and only for specified purposes related to your Maya Bay tours experience.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and as required by law. When no longer needed, your data is securely deleted or anonymized.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing the data we hold about you.
• Requesting correction or deletion of your data.
• Opting out of marketing communications.
• Withdrawing consent (where applicable).

You can exercise your rights through your account privacy settings or by contacting our support team.

6. Cookies and Tracking Technologies

We use cookies to:

• Remember your design preferences.
• Analyze website traffic and usage patterns.
• Provide a personalized shopping experience tailored to your style.

You may disable cookies in your browser settings; however, some site functionality, such as saved carts, may be affected.

7. Data Security

Maya Bay tours implements reasonable, industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. We treat your data with the same care we put into the craftsmanship of our lights.

8. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective da